Refund policy

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your artwork, without giving any reason.

To exercise this right, you must notify the seller of your decision before the 14-day period expires.

After notifying the seller of your decision, you have an additional 14 days to send the artwork back.

2. Artwork Condition

You may unpack and inspect the artwork to determine its nature, characteristics, and condition.

You are responsible for any reduction in the artwork's value resulting from handling beyond what is necessary for this inspection.

The artwork should be securely packaged for return, preferably using the original packaging materials, to prevent damage during transportation.

3. Return Process

To initiate a return, please contact irina@irina-anis.com with your order number and a clear statement of your decision to return the artwork.

You do not need to provide a reason.

The appropriate return shipping address and instructions will be provided based on your location.

The artwork must be adequately protected during transportation. Using a reliable shipping service with tracking is recommended.

4. Refunds

Refunds are processed after the returned artwork has been received and inspected, subject to applicable consumer protection laws.

The artwork will be inspected for any damage or reduction in value resulting from handling beyond what is necessary to examine it.

Refunds will be issued to the original payment method within 7–10 business days after inspection, subject to applicable consumer protection laws.

5. Return Shipping Costs

For returns due to a change of mind, the buyer is responsible for the direct cost of return shipping.

Free worldwide shipping applies to the original delivery only and does not cover return shipping.

Return shipping costs vary depending on the artwork's size, packaging requirements, and shipping destination.

For questions about return shipping costs, please contact irina@irina-anis.com before placing an order.

6. Damaged, Defective, or Incorrect Artwork

If the artwork arrives damaged, is defective, or does not match the order, please contact irina@irina-anis.com as soon as possible.

If possible, include photographs of the artwork and its packaging to help assess the issue.

An appropriate solution will be provided in accordance with applicable consumer protection laws, at no additional cost to the buyer.

This may include a refund, replacement where possible, or another remedy required by law.

7. Exchanges

Direct exchanges are not available.

If you would like a different artwork, you may return the original purchase in accordance with this policy and place a new order.

8. Custom and Personalised Artworks

The 14-day right of withdrawal does not apply to artworks made according to the buyer's individual specifications or clearly personalised for the buyer.

This exception does not affect statutory rights regarding defective or non-conforming goods.

9. Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

10. Contact Information

Irina Anis
Email: irina@irina-anis.com
Website: irina-anis.com